• Events are duplicating themselves every time I hit "submit" in the "Edit Events" module

  • This occurs when you've returned to the "Edit Events" module using your BACK button and did NOT refresh your screen before hitting "submit" again.
    SOLUTION: Download the events.dat file and open it in a text editor such as notepad. Delete the bad lines. Save and upload, replacing the existing events.dat file. Be sure to upload in ASCII mode.

• An event does not appear on the registration list

  • The date may not be a future date. (Expired dates do not show on the registration list.)
    SOLUTION: In the "Edit Events" module, enter a future date.

  • Extra spaces in the date field will cause the date to not appear.
    SOLUTION: In the "Edit Events" module, re-enter the date following the exact format specifications.

  • The month is not spelled correctly.
    SOLUTION: In the "Edit Events" module, re-enter the date following the exact format specifications.

  • Date ranges in the date field will cause an event to not appear.
    SOLUTION: Enter only the starting date of the event in the date field and enter additional information about the event, such as "2-Day Event," in either the title or the comments field.

• My event says it is "expired"

  • The date is a past date. (Expired dates do not show on the registration list.)
    SOLUTION: In the "Edit Events" module, enter a future date.

  • Date ranges in the date field will cause an event to not appear.
    SOLUTION: Enter only the starting date of the event in the date field and enter additional information about the event, such as "2-Day Event," in either the title or the comments field.

• My event's date appears in red in the "View Events" module

  • The red date is a flag to let you know that the event has "expired."
    SOLUTION: If this is incorrect, return to the "Edit Events" module and enter a future date. If this is correct, you may want to eventually delete/or reuse the expired event(s).

• A new or reused event is full
  • Changing an expired event's date to reuse the event without deleting the associated registrants can cause an "event full" condition.
    SOLUTION: Open the "edit events" module and check the "purge all registrants" box and submit the change.

  • The maximum group size field is not set correctly.
    SOLUTION: Correct the maximum group size accordingly. A size of zero means there will be no limit.

• The program opens, but the screen shows only background graphic... no text
  • The path to the data files may be incorrect.
    SOLUTION: Open the "configure.pl" file and search for $datapath and confirm the location of the registry and events DAT files and correct this line accordingly.

• I get "Not Found" error when clicking on an event to register
  • The path to the cgi files may be incorrect.
    SOLUTION: Open the "configure.pl" and search for $CGI_URL and confirm the location of the folder containing the registrar.pl file and correct this line accordingly.

• I get "Not Found" error when trying to use administrator module
  • The path to the cgi files may be incorrect.
    SOLUTION: Open the "configure.pl" and search for $CGI_URL and confirm the location of the folder containing the admin.pl file and correct this line accordingly.

• The link to withdraw on the bottom of the confirmation letter is incorrect
  • The path to the registry is incorrect.
    SOLUTION: Open the "configure.pl" and search for $CGI_URL and confirm the URL for your registration page and correct this line accordingly.

• Graphics are missing within the administrator's module
  • The path to the graphics is incorrect.
    SOLUTION: Open the "configure.pl" and search for $adminbuttons and confirm the URL to your graphic and correct this line accordingly.

• Background graphic is missing from all pages
  • The path to the graphics is incorrect.
    SOLUTION: Open the "configure.pl" and search for $background and confirm the URL for your graphic and correct this line accordingly.

• I get "Software Error" when trying to run the program
  • If the error starts out with "syntax error" then a semicolon at the end of a line may have been deleted
    SOLUTION: The software error will tell you which file and which line contains the error. Find the line and replace the missing semicolon.

  • If the error starts out with "Can't locate ..." then the path is incorrect on the registrar.pl file
    SOLUTION: Open registrar.pl and correct the path.

• I get two "Software Error" messages when trying to run the program
  • Most likely a quotation or apostrophe mark was deleted at either the start or end of a line
    SOLUTION: The first software error will tell you which file and which line contains the error. Replace the missing mark with a match to its mate, i.e. if the one still there is a quotation, replace the missing mark with a quotation.

• I get a lengthy "Software Error" when trying to run an administrator's module
  • If the error starts out with "Can't locate ..." then the path to configure.pl is incorrect in the admin.pl file
    SOLUTION: Open admin.pl and correct the path.

• Registrants can't withdraw using the withdraw form
  • If the error starts out with "We're sorry, but no one with that ..."
    SOLUTION: The field is CaSe SensiTive and the registrant must enter the information exactly as it appears on the confirmation letter.

  • If the error starts out with "We're sorry, but no one with that ..."
    SOLUTION: Confirm which event the registrant had enrolled in. Return to the list, choose the correct event and proceed with the withdraw.

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